At GlobalTravelz, we are committed to ensuring your travel experience is smooth and satisfactory. This Refund & Cancellation Policy explains the rules and procedures regarding cancellations, refunds, and changes to bookings.

1. General Policy

1. Refunds and cancellations are subject to the terms of the service provider (airlines, hotels, tour operators, etc.) as well as the policies outlined below.

2. Users are responsible for reviewing service-specific terms before making a booking.

3. Any refund or cancellation request must be submitted to GlobalTravelz with complete booking details.

2. Cancellation by the Customer

1. Customers may cancel their booking at any time, but refunds are processed according to the rules of the specific service provider.

2. Cancellation requests must include the booking reference number, customer details, and reason for cancellation.

3. Processing time for refunds may take up to 14 to 30 business days, depending on the payment method and provider policies.

4. Non-refundable services or special promotional bookings are exempt from refunds.

3. Cancellation by GlobalTravelz

1. GlobalTravelz reserves the right to cancel bookings due to unforeseen circumstances such as service unavailability, force majeure, or technical errors.

2. In such cases, customers will be notified immediately, and a full refund will be processed where applicable.

3. We are not liable for additional costs incurred by customers due to cancellations beyond our control.

4. Refunds

1. Refunds will be issued using the original payment method unless otherwise agreed.

2. Certain service providers may deduct cancellation or administrative fees before processing the refund.

3. GlobalTravelz is not responsible for delays caused by financial institutions, banks, or third-party payment processors.

4. Partial refunds may apply in cases where part of the service has already been rendered.

5. Changes to Bookings

1. Customers may request changes to travel dates, service types, or other booking details.

2. Changes are subject to availability and applicable fees imposed by service providers.

3. GlobalTravelz will assist in facilitating changes but cannot guarantee availability or waive provider fees.

6. Special Cases

1. No-Show: If a customer fails to use a booked service without prior cancellation, no refund will be issued.

2. Force Majeure: In case of natural disasters, strikes, pandemics, or other extraordinary events, cancellations and refunds will be handled according to provider policies and applicable laws.

3. Promotional or Discounted Services: Bookings made under special offers, promotions, or discounted rates may be non-refundable.

7. Customer Responsibilities

1. Customers must provide accurate personal and payment information to ensure smooth processing of bookings and refunds.

2. All communication regarding cancellations or refunds must be sent via email or phone to GlobalTravelz.

3. Customers are responsible for understanding the terms and conditions of each service booked.

8. Contact for Refunds and Cancellations

To request a refund or cancellation, or if you have any questions regarding this policy, please contact us:

GlobalTravelz
Address: 
Phone: 020 4576 5302
HELP: supportglobaltravelz@gmail.com

We are committed to addressing your requests promptly and transparently.

9. Policy Updates

GlobalTravelz reserves the right to update this Refund & Cancellation Policy at any time. Changes will be communicated to customers via email or other official channels. Customers are encouraged to review this policy periodically to stay informed.